Help and support

Questions, problems or feedback about the SettleWell app: email support@settlewell.uk. We read every message and reply as soon as we can.

Signing in

• Sign in with Apple, Google or your email address. With email we send an 8-digit code; there is no password to remember.
• No code? Check your spam folder, wait a minute and tap Resend code, or use a different email.

SettleWell Plus

Plus adds unlimited Ask SettleWell, family tracking and timelines, smart absence tracking (calendar import and trip detection), what each rule change means for you, and timed Life in the UK mock exams. Everything in Free stays free. The price is shown in the app before you buy.

• Cancel or change plan on iPhone: Settings, tap your name, Subscriptions, SettleWell. Or in the app: Profile, Plan.
• Cancel on Android: Google Play, your profile, Payments and subscriptions, Subscriptions, SettleWell.
• Bought Plus but it isn't showing? Open the Plus screen and tap Restore purchases, signed in to the same SettleWell account you bought it with.
• Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com, and for Google Play by Google. This does not affect your statutory rights.
• Deleting the app or your account does not cancel a subscription. Cancel it in your store settings first.

Notifications

• Push notifications: turn on or off in your phone's settings, or in the app under Profile, Notifications.
• Email alerts: Profile, Notifications, Email alerts. You still see every alert in the app.
• Not getting reminders? Visa-expiry reminders are sent to your phone, so notifications need to be on for SettleWell.

Your data

• We never ask for your passport, BRP or National Insurance number.
• Delete your account: in the app, Profile, Delete account. We delete your personal data within 30 days.
• A copy of your data: email support@settlewell.uk with the subject "Privacy".
• Privacy policy and terms: in the app under Profile, Privacy and data, and at settlewell.uk/legal/app.

Common questions

• Is SettleWell legal advice? No. It is an information and planning tool. For advice on your case, speak to an adviser regulated by the Immigration Advice Authority (IAA) or a qualified solicitor.
• Is SettleWell part of the Home Office? No. SettleWell is independent and is not affiliated with the Home Office or UK Visas and Immigration.
• How is my settlement date worked out? From the rules for your visa route and the dates you give us, adjusted for time spent outside the UK. Always check important dates against GOV.UK.
• A date looks wrong. Check your visa details in Profile, Visa details. Every date is worked out from what you told us, so correcting a date updates your timeline.

Contact

SettleWell Ltd, a company registered in England and Wales (company number 17333474), registered office Bartle House, 9 Oxford Court, Manchester, England, M2 3WQ. Email support@settlewell.uk.

SettleWell provides informational immigration guidance. It is not legal advice and does not provide legal representation. UK immigration advice is regulated; for advice on your situation, consult an adviser regulated by the Immigration Advice Authority (IAA) or a qualified solicitor.